Politique d’expédition
# SHIPPING POLICY
Last Updated: August 12, 2026
Thank you for shopping with Fedou Market LLC.
This Shipping Policy explains how we process, ship, and deliver orders placed through our online store. Fedou Market LLC offers shipping within the United States and international shipping to eligible destinations.
## 1. ORDER PROCESSING
Orders are typically processed within 1 to 3 business days after payment has been successfully received.
Business days are Monday through Friday, excluding federal holidays.
Processing time is separate from shipping and delivery time.
During holidays, promotions, high-volume periods, or unexpected circumstances, processing may take longer.
Once your order has been shipped, you may receive a shipping confirmation with tracking information when tracking is available.
## 2. SHIPPING WITHIN THE UNITED STATES
Fedou Market LLC ships to eligible addresses throughout the United States.
Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed during checkout.
Delivery times depend on the shipping method, destination, carrier, and other circumstances.
## 3. INTERNATIONAL SHIPPING
Fedou Market LLC offers international shipping to eligible countries and destinations.
International shipping availability depends on the product, destination, carrier availability, and applicable laws or import restrictions.
International customers are responsible for confirming that the products they order can legally be imported into their country.
Fedou Market LLC reserves the right to cancel an order if a product cannot legally or reasonably be shipped to the selected destination.
## 4. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to:
* Customs duties.
* Import taxes.
* VAT or other local taxes.
* Brokerage fees.
* Customs processing charges.
* Other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
These charges are not controlled by Fedou Market LLC.
Customers should contact their local customs authority for information about possible import charges before placing an international order.
## 5. SHIPPING RATES
Shipping costs are calculated based on factors that may include:
* Delivery destination.
* Package weight and dimensions.
* Products ordered.
* Selected shipping method.
* Carrier rates.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Some products or promotions may qualify for free or discounted shipping when specifically stated on our website.
## 6. ESTIMATED DELIVERY TIMES
Estimated delivery times are provided as a guide and are not guaranteed unless expressly stated otherwise.
Delivery times begin after the order has been processed and transferred to the shipping carrier.
Domestic and international delivery times may vary based on the destination and selected shipping service.
International orders may require additional time because of customs processing.
## 7. SHIPPING DELAYS
Shipping delays may occur because of circumstances such as:
* Carrier delays.
* Customs inspections.
* Severe weather.
* Natural disasters.
* Holidays.
* High shipping volumes.
* Transportation disruptions.
* Incorrect or incomplete addresses.
* International restrictions.
* Government or customs actions.
Fedou Market LLC will make reasonable efforts to assist customers with shipping issues.
## 8. TRACKING YOUR ORDER
When tracking is available, customers may receive a tracking number after their order has shipped.
Tracking information may require additional time to become active after the carrier receives the package.
Customers are responsible for monitoring their tracking information and delivery status.
## 9. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please verify your:
* Full name.
* Street address.
* Apartment or unit number.
* City.
* State or province.
* ZIP or postal code.
* Country.
* Contact information.
If you discover an address error, contact Fedou Market LLC as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping charges may apply if a package must be reshipped because the customer provided an incorrect or incomplete address.
## 10. LOST PACKAGES
If tracking information indicates that your package may be lost in transit, contact Fedou Market LLC.
We may work with the shipping carrier to investigate the shipment.
Any replacement or refund will depend on the circumstances of the shipment, carrier investigation, applicable insurance, and applicable consumer protection laws.
## 11. PACKAGES MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
* Check the delivery location and surrounding area.
* Check with household members or neighbors.
* Check with your building management or front desk, when applicable.
* Verify the shipping address on your order.
* Contact the shipping carrier.
* Contact Fedou Market LLC if additional assistance is needed.
We will review available shipping and tracking information to determine the appropriate next steps.
## 12. DAMAGED PACKAGES
If your order arrives damaged, contact Fedou Market LLC as soon as possible.
Please keep the product and original packaging.
We may request:
* Your order number.
* Photos of the damaged product.
* Photos of the shipping box or package.
* Photos of the shipping label.
* A description of the damage.
Eligible damaged orders will be handled according to our Return & Refund Policy and applicable law.
## 13. REFUSED OR UNCLAIMED PACKAGES
If a customer refuses a delivery or fails to claim a package, the package may be returned to Fedou Market LLC.
Shipping charges, return shipping charges, customs charges, and other applicable costs may be deducted from any eligible refund to the extent permitted by law.
## 14. CUSTOMS DELAYS
International packages may be inspected or held by customs authorities.
Fedou Market LLC does not control customs processing times.
Customers may be required to provide additional information or pay applicable duties and taxes before customs releases a package.
Failure to complete customs requirements may result in the package being returned, abandoned, or otherwise handled according to the destination country's rules.
## 15. SHIPPING RESTRICTIONS
Certain products may not be available for shipping to specific states, countries, or regions because of carrier restrictions, import regulations, product restrictions, or applicable laws.
Fedou Market LLC may restrict or cancel shipments when necessary to comply with these requirements.
## 16. ORDER CANCELLATIONS
If you need to cancel an order, contact Fedou Market LLC as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has been transferred to the shipping carrier.
Approved cancellations and refunds will be handled according to our Return & Refund Policy.
## 17. MULTIPLE PACKAGES
Orders containing multiple products may occasionally be shipped in separate packages.
Packages from the same order may arrive on different dates.
When available, separate tracking information may be provided for each shipment.
## 18. CONTACT US
For questions about shipping, tracking, delivery, or an order, contact:
Fedou Market LLC
Please include your full name and order number so we can locate your purchase and assist you.
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